Your cookie choices
Strictly necessary technologies may be used to operate and protect the service. Where consent is required for analytics, advertising or other non-essential technologies, those technologies should not be activated until you make the relevant choice.
Change your mind? You should be able to revisit the website's cookie preference controls and change or withdraw consent for non-essential technologies.
1About this Cookie Policy
This Cookie Policy explains how Healir Ltd uses cookies and similar technologies on www.healir.com and, where applicable, the Healir online service. It should be read together with our Privacy Policy. Cookies and similar technologies can store information on your device or access information already stored there.
2Who is responsible
Healir is operated by Healir Ltd, company number 16094239, with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. For questions about cookies or tracking technologies, contact data@healir.com.
3Types of cookies and similar technologies
Strictly necessary
These technologies are required to provide functionality you request or to operate and protect the service, including security, authentication, session management and remembering privacy choices.
Preferences and functionality
These can remember choices and provide enhanced functionality. Where consent is legally required, they will not be used until you make the relevant choice.
Analytics and performance
These can help us understand website use, technical problems and performance. Where consent is required, they should remain disabled until you consent.
Advertising and measurement
Advertising, retargeting or marketing-measurement technologies may be used only where actually enabled and applicable consent requirements have been satisfied. We take particular care not to intentionally disclose consultation answers, prescription information or identifiable health or sex-life information to advertising platforms for targeted advertising.
4Consent and your choices
Except where a technology is strictly necessary to provide a service you request or another applicable exemption applies, we will ask for consent before storing information on, or accessing information from, your device where consent is required by law. Our cookie banner or preference controls should allow you to accept or reject non-essential categories and change your choices later.
5Healthcare and sensitive information
Healir handles health information and may provide services relating to sensitive health matters. We therefore apply additional caution to tracking technologies on consultation, account, prescription and treatment-related parts of the service. We do not intentionally use identifiable consultation answers, clinical records, prescription decisions or other identifiable special-category information to build advertising audiences or target advertising.
6Third-party providers
Some technologies may be provided by third parties supporting website hosting, security, payments, communications, analytics or customer service. Depending on the provider and configuration, they may receive technical information such as IP address, browser/device information, cookie identifiers or service-interaction information. Our live cookie inventory should identify non-essential providers actually active on Healir.
7Cookie inventory
The exact cookie names, providers, purposes and lifetimes depend on technologies currently deployed. The live cookie preference centre or cookie inventory should provide the most current details.
Important: the production versions of www.healir.com and app.healir.com should be scanned before publication of a final cookie table. The inventory should identify each non-essential cookie or similar technology, its provider, purpose, category and duration. Do not list Google Analytics, Meta Pixel, TikTok Pixel or another provider unless it is actually deployed.
8How long cookies remain
Cookies may be session cookies, which generally expire when the relevant browser session ends, or persistent cookies, which remain for a defined period or until removed. We aim not to retain identifiers for longer than reasonably necessary for their stated purpose.
9Browser and device controls
You can usually use browser or device settings to view, block or delete cookies. Blocking all cookies may affect essential functionality, including login, security, account or consultation features. If you clear cookies or use another browser or device, you may need to set your Healir preferences again.
10International transfers
Some technology providers may process information outside the United Kingdom. Where personal information is transferred internationally, Healir applies the safeguards required by applicable data-protection law, as described in our Privacy Policy.
11Changes to this policy
We may update this Cookie Policy when our website, technology providers, legal requirements or tracking practices change. Where a change affects choices for which consent is required, we will update the consent mechanism as appropriate.
Contact us
For questions about cookies, tracking or personal information, contact us below.
Company no. 16094239
