Is my hair loss treatable?

In most cases, hair loss can be managed or slowed with clinically proven treatments. Our team can assess your individual situation and recommend the most effective options to help you maintain and restore your hair with results you can trust.

What are the side effects of the treatments?

Our treatments are clinically tested and generally well tolerated, but like all medications, they may cause side effects in some people. Common effects are usually mild and temporary. Our clinicians provide guidance to minimise risk and monitor your progress to keep your treatment safe and effective.

Can a shampoo treat my hairloss?

Shampoos can support scalp health, but they cannot address the underlying causes of hair loss. For noticeable and lasting results, clinically proven treatments like oral tablets or topical formulations are necessary. We focus on solutions backed by medical research.

What is your return policy?

Because our treatments are prescription-based and personalised, we are unable to accept returns for used products. If there is an issue with your order, such as a shipping error or damaged item, please contact our support team and we will resolve it promptly.

Contact Healir

How can we help?

Whether you have a question about your account, an order, a subscription, a privacy request, or a pharmacy issue, use the contact route below that best matches your concern.

Contact the right team

Using the right address helps us route your message quickly and securely.

General support

support@healir.com

For account access, order status, subscriptions, delivery questions and general support.

Complaints

complaints@healir.com

For formal complaints about the Healir service or how an issue has been handled.

Data protection

data@healir.com

For privacy questions, data rights requests and concerns about personal information.

Pharmacy support

info@apclabs.co.uk

For pharmacy-specific queries concerning dispensing, medicine supply or pharmacy records.

Clinical questions: questions about treatment suitability, side effects or prescribing may need to be reviewed by the relevant clinician or pharmacy professional. Contact Healir support first unless you have already been directed elsewhere.

Healir Ltd

Legal entity: Healir Ltd

Company number: 16094239

Registered office:
71-75 Shelton Street,
Covent Garden,
London, WC2H 9JQ,
United Kingdom

Website: www.healir.com

Pharmacy partner

APC Labs Ltd

GPhC pharmacy registration: 9012301

Superintendent Pharmacist: Shazlee Ahsan
GPhC registration: 2046605

Unit 2 Hamble Court Business Park,
Hamble Lane,
Southampton, Hampshire,
SO31 4QL

info@apclabs.co.uk
02380 175725

Before you contact us

Include your order number or account email where relevant so we can identify the correct record.
Do not send unnecessary medical documents, identity documents or payment card information by ordinary email.
If your concern is about a missing, damaged, incorrect or tampered medicine, do not use it until you have received appropriate advice.
For refunds or subscription cancellations, see our Refund & Cancellation Policy.
For formal complaints, see our Complaints procedure.

Emergency care: Healir is not an emergency service. Call 999 or attend A&E for a medical emergency. For urgent medical advice that is not an emergency, contact NHS 111, your GP or another appropriate healthcare service.

Why Healir

Personalised treatment plans for hair loss and sexual health, reviewed by UK clinicians and delivered discreetly.

Healir combines clinician review, ongoing support, and carefully selected treatments in one simple online service. From your first assessment to delivery at your door, everything is designed to feel clear, private, and easy to manage.

Start your assessment

→

Explore Options

Private & secure

Your information is handled with care and discretion.

Clinician reviewed

Every treatment request is reviewed by a UK clinician.

Delivered discreetly

Medication arrives in plain packaging, directly to your door.

Explore

Hair Loss Sexual Health

Learn

About Us

Connect

Help Centre

Terms & Conditions Privacy Policy Pharmacy Terms Complaints Refund & Cancellation Policy Cookie Policy

© 2026 Healir Ltd. All rights reserved. HEALIR and related brand assets are trademarks of Healir. Healir Ltd is a company registered in England and Wales. Company number: 16094239. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Pharmacy owner: APC Labs Ltd (GPhC: 9012301)Address: Unit 2 Hamble Court Business Park, Hamble Lane, Southampton, Hampshire, SO31 4QL, United KingdomSuperintendent Pharmacist: Shazlee Ahsan (GPhC: 2046605)

Prescription treatments are subject to consultation and clinical approval by an appropriately qualified prescriber.